Can I cancel my reservation?

This depends on the rate you have chosen when you booked your room, please see below our cancellations policies.

SEMI-FLEXIBLE RATE OR FLEXIBLE RATES

Once you have checked in to your hotel or serviced apartment you cannot amend or cancel the related booking.

Semi flexible / flexible rate bookings.

Cancellations or amendments to your booking must be completed 5 days before the day of your original check-in date. You cannot cancel a booking after this time.

We will refund you 70% of the money you have paid for any nights cancelled, excluding any booking fees and administration charges.

NON-FLEXIBLE RATES

As Non-Flexible Rate bookings are at heavily discounted rates these bookings are not refundable.

PROMOTIONAL RATES

As Promotional Rate bookings are at heavily discounted rates these bookings are not refundable

GROUP BOOKING RATES

You can cancel an entire Group Booking in whole prior to 28 days before your scheduled arrival date by notifying us via email with the subject line ‘Cancel a booking’. Your 10% deposit is non-refundable and all other Extras are non-refundable, excluding any booking fees. If you cancel a Group Booking 28 days or less before your scheduled arrival date we will not provide a refund on the room(s), any Extras purchased with the booking or any booking fee.

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This post was written by Clarity