• FAQs

    Our team are dedicated to making your time with us as enjoyable as possible. Ask us anything.

Group bookings can’t be made in the same way as individual bookings on the York Street Studios website. Please contact info@openkeylets.com if you wish to make a group booking.

If you wish to amend your booking please contact your property directly by email. Only semi-flexible rates can be amended and this must be done 5 days prior to your date of arrival. Group bookings must do this 28 days before the arrival date.

Individual bookings can be made on the the individual property’s website.

Yes – You can email the property you have made your booking with and ask them to confirm the booking is on our system.

Should you need an invoice, please use the confirmation email that you receive upon making your booking.

Please contact the specific property to inform them of your plans. If you intend to arrive after 2am on the scheduled date of arrival you must inform the property otherwise our ‘no show’ policy will apply. We will do our very best to contact you before we cancel your reservation.

Check-in is from 3pm. An early check-in can be purchased at some of our properties. Once you have selected your room type when making a booking you will be offered some additional add-on features. If the property offers this service you will at this point be able to purchase this additional feature.

Customers are able to check-in at any time after 3pm up until 10am the next morning which is the check-out time. If you intend to arrive after 2am on the scheduled date of arrival you must inform the property otherwise our no show policy will apply. Please note staff are available 24 hours a day (if not at your specific property then at a property very close by).

Customers need to check-out by 10am on the departure date. Some of our properties do offer a late check-out up until midday. Please note this comes at an additional cost. A late check-out can be purchased online or directly at the property and is subject to availability.

York Street Studios does not have a dedicated reception desk, however, The Chavasse Apartments nearby (less than 5 minutes away) does have 24/7 reception and we will provide you with the number for this should you require anything during your stay.

No. York Street Studios are in a converted Georgian terraced house and it has not been possible to fit a lift.

Smoking is not permitted. Town has a strict non-smoking policy within all parts of our hotels and serviced apartments.

We do not have meeting rooms in our properties.

Hairdryers and irons are available upon request. Please see the specific property page for more information. Kettles are available as part of the facilities provided in our fitted kitchens.

No, however, 24 hour car parks are located nearby (most notably on Hanover Street), please enquire upon check-in if there are any discounts available to guests.

Children of any age can stay at the York Street Studios as long as they are accompanied by an adult. An adult is considered to be those aged 21 years and above.

Children of any age can stay at the York Street Studios as long as they are accompanied by an adult. An adult is considered to be those aged 21 years and above. However, the York Street Studios have been designed especially for adults looking for a fun filled stay in Liverpool so this may not be the most appropriate environment for those underage – why not try one of our other properties nearby.

Our properties offer additional services which you can add-on to your stay should you require. You can do so when making your booking online or upon arrival at the property. Please see the specific property website for which Add-Ons are available and their associated costs.

It is possible to simply turn up at a Town property on the day and book online if we have rooms available for that night. However, it’s much less risky and you will get the best price for your stay if you book in advance.

Please contact the property in advance of your visit to see if we are able to accommodate your ‘little’ friend. Please note, we can only consider accommodating domestic pets so all you highwaymen and lion tamers will have to look elsewhere.

We are happy for our customers to have guests in their studio but they need to be accompanied by the registered guest at all times for security purposes and they must not spoil the enjoyment of the studios for other guests or our neighbours.

Yes, we provide normal hotel housekeeping services on a daily basis (except Sundays and Bank Holidays) and all studios are completely cleaned (new bed linen and bathroom amenities) prior to new guests occupying them.

Yes – All our studios have one or two bathrooms. What kind of question is that? This isn’t a ‘doss house’ you know.

Unfortunately rooms are allocated on a first come, first served basis and it is not always possible to request rooms next to each other or on a particular floor.

A Studio consists of at least two bedroom (with double beds), living room, bathroom(s) and kitchen. The studios can accommodate up to 10 guests. Of particular note is the lounge in each studio with a fully functioning bar, 70 inch HDTV and web cam (press the button and let the world see what you are up to).

We do not have bar or restaurant facilities within the York Street Studios. We like to focus on the core function of a hospitality venue which is to provide comfortable rooms at a competitive price. Also, we carefully select the locations for our hotels and serviced apartments to be within very easy walking distance of a huge range bars and restaurants – York Street Studios is no exception to this rule.

We do not offer breakfast at the York Street Studios at the moment. However, you can rustle up your own breakfast of choice in your fully fitted kitchen (provisions can be bought at the nearby Tesco on Hanover Street) or you could support one of our local, independent cafes, many of which produce splendid breakfasts catering to all tastes, shapes, sizes and budgets.

To keep prices down we operate the Open Key group of properties (including the York Street Studios) entirely through the web.

Yes. The Town website (and our individual property websites) is a secure site, so all the details entered as part of your booking are stored safely.

The price is for the room and not per person unless explicitly stated otherwise.

Open Key serviced apartment rooms are sold on the basis of the earlier you book, the less you pay and periods of high demand cost more than less popular periods. Prices will generally increase, as you get closer to your date of stay.

We cannot accept cash payments, all payments must be made by debit or credit card.

If you are entitled to a refund and you haven’t received it after 10 working days of us agreeing to pay it, please contact us and provide us with a method to reach you directly (telephone number or email).

This depends on the rate you have chosen when you booked your room, please see below our cancellations policies.


Once you have checked in to your hotel or serviced apartment you cannot amend or cancel the related booking.

Semi flexible / flexible rate bookings.

Cancellations or amendments to your booking must be completed 5 days before the day of your original check-in date. You cannot cancel a booking after this time.

We will refund you 70% of the money you have paid for any nights cancelled, excluding any booking fees and administration charges.


As Non-Flexible Rate bookings are at heavily discounted rates these bookings are not refundable.


As Promotional Rate bookings are at heavily discounted rates these bookings are not refundable


You can cancel an entire Group Booking in whole prior to 28 days before your scheduled arrival date by notifying us via email with the subject line ‘Cancel a booking’. Your 10% deposit is non-refundable and all other Extras are non-refundable, excluding any booking fees. If you cancel a Group Booking 28 days or less before your scheduled arrival date we will not provide a refund on the room(s), any Extras purchased with the booking or any booking fee.

Yes – we have luggage storage available at each of our hotels and serviced apartments. Please note that luggage storage comes at an additional cost. You will need to book luggage storage with the building reception.